Shipping policy

Shipping Policy for Beyond the Scars Enterprise

 

Thank you for choosing Beyond the Scars Enterprise. We aim to provide fast, reliable, and transparent shipping for all books, merchandise, and bundles.  😊

 📬 Processing Time

• All orders are processed within 2–5 business days.
• During holidays, restocks, or new releases, processing may take 1–5 extra days.
• You will receive an email confirmation with tracking once your order ships.

 🚚 Shipping Methods & Rates

1. Books (Only) — USPS Media Mail

• Books ship via USPS Media Mail for the lowest rate.
• Typical delivery: 2–10 business days.
• Only available when your cart contains books only.
• If mixed with merch, Media Mail cannot be used.

 2. Merchandise (Apparel, Gifts, Accessories)

Shipping is based on package size:

Size	Example Items	Estimated Rate	Delivery Time
Small	Keychains, small journals, stickers, cards	$5–$7	2–10 business days
Medium	Shirts, mugs, journals, small boxes	$8–$12	2–10 business days
Large	Hoodies, candles, bundles, Grace Boxes	$13–$20	2–10 business days

 (Exact cost is shown at checkout.)

 3. Mixed Orders (Books + Merchandise)

• Shipping is automatically calculated by Shopify based on weight and carrier rates.
• Media Mail cannot be applied when merchandise is included.

 📦 Holiday Grace Boxes & Special Bundles

• Ship separately due to size/weight.
• Flat rate: $12–$18, depending on box size and contents.

🌍 International Shipping

• International shipping is available to select countries.
• Rates and delivery times are shown at checkout.
• Customs fees, duties, and taxes are the buyer’s responsibility.

 🕊️ Order Tracking

Once your order ships, you will receive:

• A tracking number
• A link to track your package in real time

If you don’t receive tracking within 5 business days, please email us.

 🙅🏾♀️ Lost, Stolen, or Delayed Packages

Once your order is handed to USPS, UPS, or FedEx:

• Beyond the Scars is not responsible for lost or stolen packages.
• Please contact the carrier directly with your tracking number.
• If your package is marked delivered but missing, check with neighbors, building management, or your local post office.

We will always help guide you through the process.

 📬 Address Issues

Customers are responsible for entering the correct shipping address.  If an order is returned due to an incorrect address:

• The customer must pay for re-shipment.

 💜 Customer Support

If you have any questions about your order, email:  📧 beyondthescarsenterprise@gmail.com
We respond within 48 hours.